HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We prioritize responding to messages and emails in the order they are received, aiming to reply as quickly as we can. Typically, we respond within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
After you've made a purchase, we aim to pack and ship your order within 24 hours, which may make it challenging to process address change requests. If you happen to spot an error, please send us an email as soon as possible, providing your name and order number. We will make every effort to correct the issue with your package before it's dispatched. It's important to note that once the package has left our warehouse, we cannot guarantee changes, but we'll still do our best to assist you.
HOW LONG IS THE PROCESSING PERIOD?
Our standard order processing timeframe is up to 48 hours, starting from the date you made your order. While the majority of packages are typically prepared within 24 hours, in the rare event where we experience high demand, processing times may extend up to 2 business days from the day you submitted your order.
GENERAL SHIPPING INFORMATION:
Our team handles order processing and shipping on weekdays, Monday through Friday, with the exception of major holidays. Once you've placed your order, you can expect your package to be dispatched within 1 to 2 business days. Shortly thereafter, you will receive an email containing the tracking number. For our international customers in the UK, USA, Canada, and NZ, your packages are typically delivered within 10 to 28 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Your order size may lead to the shipment of separate packages, which might arrive with a gap of 1 to 2 business days between them.
ADDRESS CHANGES:
You must email/call us ASAP with your name and order number so we can try to amend the address before it gets posted. There's no gurantee that we can change it in time but we will definitely do our best!
DO YOU SHIP INTERNATIONALLY?
UK, Canada, USA and NZ ONLY.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking numbers may only work for domestic orders as foreign postal systems do not provide update of location.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
Contact us to resolve the issue by emailing sales@ladyclover.com.au within 7 days of receiving the package.